When purchasing such a small and inexpensive item (condensation tray - around £1.50) from this site, I would not have expected anywhere near the level of service I received! All communications were prompt and concise, P&P costs were kept to a minimum (which I thought was again excellent value given the way my parcel was packaged when it arrived!) and delivery was very speedy indeed! I have your site bookmarked now so that whenever I need anything in the future I know I can come straight to you and avoid the usual hour-long trawl of other, less helpful websites!
Thanks for making shopping such a pleasurable experience, and coming from someone who really hates shopping, that's quite the compliment! lol
I would like to send my thanks for 2 super viv's. Ordered on a Sunday delivered Tuesday 8.00am. Fantastic service, once again many thanks!
I recently bought this vivarium for my bearded dragon. I was concerned about missing the delivery so before I placed the order I emailed to check if I would be able to specify a delivery date. My email was answered within a couple hours to confirm that I could request this during the order process.
The tank arrived on the date I asked for, it was well packed and came with simple instructions so was easy to assemble. The removable lid made it much easier to fit the equipment in.
Delivery just arrived, Many thanks for the super service.
Wanted to say that the whole order process was smooth from start to finish. Was able to find everything I needed on the site and once my order was placed I was advised promptly of any delays. Whole order was delivered in time and packaged securely.
Product : Vivarium Viv-Exotic EX48 Beech 48x24 inch
Highly recommended. These vivs are good quality, straightforward to assemble and last well if looked after properly. They are ideal for larger reptiles that need a bigger turning circle and more space to stretch.
I have about 11 so far and will no doubt be buying more!
The cheapest products that i have found on-line, excellent goods and a great service. What more could you ask for???????
I always have very good service from you, delivery is on time, no problems whatsoever.
Keep up the good work. I will be a returning customer.
Thanks a million:-)
You guys have been great and the information on your site is extremely
I'll be back soon!!
As always, service by Value Aquatics was prompt, friendly and very
efficient. I thoroughly recommend this company for all advise on and supply of pond and aquarium products.
Product: Stone sundial
I have been extremely impressed by the friendly and professional staff and service from start to finish. My queries were answered promptly and comprehensively and my delivery date request was upheld. Both the staff on the 'phone and the delivery driver gave me extremely friendly, courteous service and were very helpful. I cannot recommend ValueAquatics highly enough. If only all companies were run this well! Fabulous!
Thank you very much for your speedy response to my order which arrived
Often we don't take the time to thank, but we do take time to complain, so I
just wanted to let you know how grateful I was to receive this package
Once again thank you.
Product : Stowasis Stainless Steel - The Tigris SEG0583
I received the above product in good order and very quickly. As it has been installed in a large patio project I have seen it working, but it is not being used currently as building work is still going on. I have however seen it in another garden, and it looked superb, with lighting etc. So I am looking forward to having mine in use, as I am sure it will look wonderful.
Product : Monarch Majestic Black Hoods 18inch x 12inch
Great item, fits perfectly. Added bonus of a bui1t in condensation tray, so if you remove the hood it's much easier to access the tank. I think value was good, overall construction/workmanship/quality is excellent.
Would recommend this product. Service from this seller was 5 star. Very pleased.
My rating would be 10/10 for sevice.
Hope this helps future buyers
Product : Nishikoi Sinking Pellet Food - (1360g) - small
Very good value and a very good delivery time . For me to buy this food I have to travel 30 miles and pay a lot more.
Product : Vivarium Viv-Exotic 36 inch Tobacco Walnut NEW VX36
An excellent vivarium for the budget price and very easy to put together. would buy from Value Aquatics again