Fantastic service as always, thanks for the honest advice, will be back soon.
Vivarium Viv-Exotic 36 inch Black Special Edition VX36
A top quality viv at a great price! looks great easy to assemble and the cable entry points make it simple to install your heating and lighting. Top quality service from too made it a pleasure to deal with!
Product : Vivarium Viv-Exotic 48 inch Ellmau Beech NEW VX48
Excellent viv, excellent service, super fast delivery!
Intalogs - Deep Pool 175 Gallon
Excellant product simple to assemble and good value.
Excellant vivarium, 48" black special edition, looks the part, our beardy is most impressed, doesnt miss her old home at all, easy to assemble, but shouldnt have built it on boxing day, still hung over.
Product : VXC36 Vivarium + Cabinet Viv-Exotic 36 inch Winchester Oak
Fantastic service ordered and delivered in under a week. Goods were well packaged with additional padding, delivered in excellent condition. Would highly recommend.
Thanks very much for all your help - appreciated and I will certainly use you again. Your customer service to date (all three of you) has been absolutely first class (you can quote me on that too).
The boys have two snakes so we do need goods from time to time and this spring I aim to reposition an outdoor fish pond so will be looking for pond liner and then accessories.
Many thanks for the update and for arranging quicker production of the birdbath - it's much appreciated!
So far the customer service you have provided has been excellent and I will definitely recommend your website to friends and family.
Order arrived this morning,thanks for a great service.
Thanks to the PO as well.
Very pleased with the quality and very reasonable price of my Vivarium. It was delivered really promptly and extremely well packaged. Great online shop to deal with.
We ordered goods from you the week before Christmas and not only did our goods arrive promptly but your staff had the common sense to replace an item which was out of stock with a different brand of the same quality and price. This meant my son and his snake got all the gifts I planned (not the case with other companies I ordered from). Thanks for such a good service we will be ordering from you again.
Thankyou very much for a speedy and efficient service, well impressed, I am sure I will be using you again!
On Friday 5 March I sent you a query and you responded by phone in a couple of hours. You gave me the advice I needed and I placed an order at 4.30. Yesterday, Monday 8 March, I received an email saying it would be delivered today before 6pm and it has just arrived - at 9a.m.
Magnificent service and I cannot recommend you highly enough.
Well done for running an exceptional business.
I bought the Hozelock 3000 Easy Clear as a back up for my other Easy Clear Pump. I have found it to be very efficient. I use it pump water up a small waterfall at the end of my pond. It was easy to assemble and get going. It has been working through some of the 'Wild Weather' we have had up here and hasn't let me down. I would recomend it to other Pond Keepers.
Many thanks Mark to you and staff for all your help and service.
Just to let you know that I was very happy with the way my order was conducted and with the very quick delivery. I would recommend your site to anyone. Thanks Gwen
If all purchases could be so stress-free I'd be less grey than I am.
Product : Stone Statuary - Male Great Dane
Bought as a 40th birthday present for a Great Dane lover it now has pride of place in our garden. Everybody who has seen it comments on what a magnificant statue it is. We are delighted with it and also the customer service we experienced getting it; from the easy online ordering, through after sales support (to arrange delivery) to the actual delivery - it could not have been a better experience. It arrived on the birthday at exactly the time we were promised! Furthermore, for such a wonderful piece of workmanship I think the price represents exceptional value for money. TH - Buxton, Derbyshire
Assuming all goes well I will absolutely no hesitation recommending you to friends and acquaintances. Your communication has been excellent and your prices beat a reasonably comprehensive (I looked for as long as I could stand!) scan of the web.
Thank you so much. Your service has been faultless from placing my order on Sunday afternoon to receipt of my pump this morning, Tuesday.
Efficient, professional, the benchmark for all businesses.
Long may you trade.
I'd just like to thank you. . Firstly valued advice on the phone , secondly for prompt despatch and thirdly for resolving the issue immediately of damaged goods upon receipt. . . Let's just hope Royal Mail are a little more gentle than Fedex were. . But seriously your prices are so competitive that I'll probably not bother shopping around when I need replacement kit .
Thankyou for your quality of service.
Thank you for your prompt service. I have just arrived home and package has been delivered. Not yet unwrapped but I'm sure all will be well.
There are lots of other things on your website that are of interest and I will be only to willing to order from you again. I have already recommended your service to a friend.
Product : Hozelock Bioforce 5500UVC Pond Filter - 1384
Fabulous product great service, will definately buy from you again, thanks.
Product : Stone Statuary - Thalia Statue
Beautiful statue, picture on internet is very true to life. First time of dealing with Value Aquatics, first class service from start to finish. Special praise to the delivery driver who was aware that I would be leaving work to meet him, so he made sure he arrived first thing in the morning before I had even left for work - after first contacting me to say that he was on his way and arriving precisely when he said he would - thank you.
Product : Vivarium Viv-Exotic 36 inch Winchester Oak NEW VX36
This item is superb. Quickly despatched and well wrapped. It was easy to assemble, is very sturdy and more asthetically pleasing than anything I found in our local reptile and pet shops. I would definitely recommend it and this website!
We wanted to thank you for the prompt delivery of our order. We placed it at 6.30pm on Tuesday and it arrived at 11am on Thursday.
We have a garden open day on Saturday and visitors to our jungle area are fascinated by the mist that gives a real tropical feel. Whilst preparing for the event we found that our Maxi Mister was hardly working and we considered our options. A replacement mister was costly but we found that we could get replacement ceramic discs. Whether it was a complete unit or replacement discs, we envisaged that we would have to travel a fair distance to get them. That is when we discovered your site on the internet. We expected to receive the products after our open garden event but were delighted to receive the replacement discs this morning - two days before the open day!
My purchases from you are always on time, enquiries are answered promptly, and deliveries are no problem.
Product : Hozelock Easyclear 3000 - New Model
I bought this as my current pump was just that, a pump, with no filtration. My pond gets a lot of day light and I was never able to keep it clear. Within 48hours I could see this one was working and although it needs cleaning out twice a week, it's very quick to do and the results are remarkable.
My order was delivered today. Thank you for your prompt efficient service
and I shall certainly recommend you to my friends.
I bought an Amphibious P2500 pump 25 years ago (yes!! 25 years ago!!) and it has just given up the ghost, It began to get difficult to restart after removing from the pond for cleaning. In that 25 years it has run 24/7 apart from cleaning out.
So what had to be my 1st choice for it\'s replacement, nothing but another Amphibious would do. To cap it all the price I paid and the service I got from Value Aquatics was excellent.
So now it\'s Amphibious as 1st choice for pump and Value Aquatices for supply.
I would thoroughly recommend both.
Product : Hozelock Easyclear 6000 - New Model
A well made and easy to set up and use peice of equipment, I unpacked, stripped it down to check all was ready to go, re-assembled as no setting up was required, connected it and was all ready to go, had it running for a while now and it is easy to clean, 10 minutes every 2 weeks and the water is crystal clear
Product : Tetratec APS 50 Air Pump
I bought the Tetratec aps 50 air pump a few weeks ago and it is realy quiet, the bubbles make more noise than the pump.
The service I received was great and the pump arrived within two days.
I would definitely purchase from you again.
Product : Tetrapond Tetra Pond Treats Fish Food (16gm)
Thanks fast service and cheapest I found, fish love them kids love feeding the fish. Has made the fish very tame.
Product : Seasol Liquid Fertiliser S6 Seasol 4ltr
I have used this for quite some time and find it to be the finest plant feed you can buy , everything absolutely thrives on it , added bonus this is the cheapest price I could find anywhere ,and the service was perfect , highly recommended.
Product : Hozelock BioForce 2200 Annual Service Kit-1337
My order for a BioForce 2200 Annual service kit arrived really promptly, it was easy to fit and has restored my filter to it\'s original efficient capabilities. Excellent all round. Thank you.
Product : Vivarium Viv-Exotic 36 inch Winchester Oak NEW VX36
Thank you for your rapid processing of my order, it arrived within two days of ordering and was very well packed, glass all intact and assembly instructions very clear and precise, sealed with your pet friendly silicone, looks great in living room, just like a piece of furniture. Thank you, I will definately visit your site first for further purchases.
Product : Blagdon Underlay 50 square meter Roll
I bought this underlay to go under my firestone liner, I would recommend this item it is a good thickness and gives you peace of mind that you have a quality underlay under your liner well wort the extra cost.
Product : Gordon Low Made To Measure EPDM Firestone
I recently bought a firestone liner, the delivery time was excellent. The product is very strongly made and great value, I had no problems fitting it and it has done the job great. I would recommend this item, but make sure you use the proper underlay as well.
Product : VXC48 Vivarium + Cabinet Viv-Exotic 48 inch Winchester Oak
Easy to assemble, looks fantastic, bottom panel had a crack in it from delivery, a replacement was sent immediately. Very pleased with the item and the service I received!
Product : Tetrapond Tetra Pond Floating Koi Stick Fish Food (2350g
I have found ValueAquatics to be fantastic, they give great value for money with speedy delivery, and the range of products is vast. I would recommended them to anybody.
Great value keep it up, good luck for the future, I'll be ordering again very soon. All the very best, thank you again.
Product : Blagdon Amphibious P3000 Pond Pump
This pump was my first purchase from ValueAquatics, and this name is spot-on for the company. They are helpful, the service is quick and this item is great in functionality and price. I will have no hesitation in dealing with ValueAquatics again.
Product : Fishmate 16W UV and BioFilter
Excellent service fast delivery, Good product.
Product : Cold Glue Pond Liner Tape 50mmx10m
Great stuff, used it to stick down the folds in my liner. works under water, easy to use, also used it to stick an air difuser disk to the top of my pump. lovely jubley!
Product : Hozelock Vorton replacement Lamp 9w PLS TUV
Web site very clear and easy to use. Very competitive price and very fast delivery. Very informative on order status. I will certainly be using you in the future.
Product : Monarch Majestic Black Hoods 24inch x 12inch
This item was correctly described on the website and this was the only place that was really reasonable on price. If I need anything for the fish tanks then I will definitely purchase from this website again. The item arrived to us quite quick. I would recommend this website to anyone who need things for their fish tanks.
Product : Royce Aquarium Cabinet - 36x12inch Beech
Fast delivery, Easy to assemble, Just what we were looking for, very happy with service and product. Would definitely recommend and use again.
Product : Stowasis NEW LED Strip Lights White 450mm-SEL 2339
Gives a good effect in the dark. Very pleasing.
Product : Vivarium Viv-Exotic 48 inch Ellmau Beech NEW VX48
First class service - delivery was prompt and product as described, and excellent value for money.
Product : Stone Statuary - Chatsworth Lion Fountain
I recently brought a lion fountain mask from ValueAquatics. Value, service and speed of delivery was superb. Thankyou!
Product : Hozelock Easyclear 9000 - New Model
Fast delivery, easy to install, works exactly as described!
Hi, I ordered a bespoke box-welded pond liner from you. The product supplied was absolutely fantastic .Perfect in every way to the the rough dimensions i gave. The welded liner fitted like a glove, and was far superior to anything else found on the web. I hope I do not need another one soon, but if I do, I know where to find it !! Once again, Thanks.
I would just like to thank you for your fantastic website, and the information that it has. My boyfriend has wanted a gecko for a while and I decided to get him all the equipment for christmas, but when looking online I didn't know where to start and what I needed to buy. I used your information sheet which told me exactly what I needed and have ordered everything from you, I found it very easy to follow and am very impressed as I have not found such information on any other site. Anything else I require at a later date I will certainly purchase from yourselves.