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Testimonials 2006 Testimonials 2006
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I have received the new transformer from Reef One and it works just fine - many thanks for your prompt response. We will certainly recommend you to others in future, Duncan.


D Brownlie

Many thanks for your prompt and efficient processing of my order. The liner arrived on Wednesday. An impressive service!


C Frekke

Thank you very much for dealing with our order most efficiently ,and in a very friendly way. Goods safely packed were delivered  promptly as promised. We have already passed on your address to our pond friends. Thank you once more ,till next time.


G Else

Just a quick note to say we are extremely happy with the service we received. The item was delivered quickly and as requested. We would certainly use you again and would recommend you to anybody else.


J Scott

Just to let you know that the pump arrived safe and sound last week. Thank you for your excellent service and excellent price.


A Irrgang

I found it simple to place the order and it was promptly despatched. The order was damaged on arrival and a new part was sent out without any issues. I would recommend your site to anyone.


L Dixon

We found the site and also the service provided by Value Aquatics excellent. We purchase most of our shopping online these days and would certainly recommend your company to our friends and family. Even better, our fish are very happy in their new BiOrb and they look great, thanks to the superb LED lighting system.


J Bayliss

Excellent service. Many thanks for dealing with my order in an efficient and friendly manner. Have recommended firm to friends and family. Will definately be using this company again.



I was very pleased with both the sales and after sales service when I purchased my Biorb from you. I found your web site very easy to use, the order was dispatched promptly and my questions answered immediately. I will not hesitate to use your company in the future.


Gail Fletcher

Thankyou very much. I have to say its been nice to find a company that still cares about service . I shall be using you again and shall not hesitate to recommend you to my friends.


Greh Stear

Once again my thanks on the prompt action following my email regarding the faulty pump. Reef One sent a replacement which I received and installed last night. This one is also far quieter than the last.


Gail Fletcher

Thanks for the advice you have given. This has helped me to make a purchase with you and I have submitted this today. I would just like to add that your personal reply to my mail combined with your knowledge of this product, made by decision to buy with you. My local garden centres may of sold the product (although slightly dearer) but they did not have a clue about the stand and fixing.


Lee Ransome

Parcel arrived safe and sound,very impressed with your prompt service and delivery Many thanks


Karene Taylor

I would like to congratulate your company on such a prompt and efficient service. Your website is excellent and I wish you Value Aquatics all the best for the future.


Barbara Oliver-Mayho

I was very pleased with the way my order was processed and delivered so promptly, also receiving emails letting us know despatch and delivery day was very helpful. Will definitely recommend this web site to friends and family.


Christina Newlove

I have just ordered a Tristar Torrent and associated pebble pool. I feel very comfortable with your customer service. Your concern makes me very confident in Value Aquatics. Power to your elbow! Thanx very much. Am looking forward to my wife rolling up her sleeves and completing the installation. (Some hopes!)


Alan Bevans

Hello Mark... Just a quick note to let you know the Stowasis waterblade arrived this morning, Thankyou for a great service.


James Moughton

Just to thank you for your fast response both to my original order and for the swift replacement of the damaged pump that arrived. Nice to do business with you.


J D Buten

thank you so much for the quick delivery, we can now get our tank up and running.


T Williams

Received my order midday excellent service thank you very much .


G Jones

Hi to all at Value Aquatics, just wanted to say thanks for the superb service and fast delivery. Its hard to find a retailer with fast cheap delivery, great service and most of all great value but here it is. Thanks for delivering my aquarium cabinet so quickly.


P Bunce

I have received my order many thanks overall your service was very good and very quick, plus you were the only people to stock what we needed , the hood and extention we bought was actually for a exo terra 60x45x60 teranium which was  a very good fit good prices to!


P Sibley

Thanks for the quick despatch, received as you said and will be installing over the weekend.very impressed with the service.


D Swaby

A note to say thank you for your recent assistance and advice in choosing the ideal pump and filter combination for our set up, and probably the most cost effective option too, and having placed the order we were kept informed of its progress all the way, a service you can be proud of. The filter and pump have now been running for just over a week, and we are delighted with the outcome. Once again, thank you, a company I will have no reservations what so ever in recommending to any one else.



Thank you for the fantastic service! the fountain and pebble pool arrived the very next day and when it was given to Carol she was thrilled. Thank you again


S Stratis

Received the items as promised, the day after ordering, gosh! Thanks again! Will look at your site first next time!


H Lloyd

Order arrived this morning.  Thank you so much for ensuring that this got to me in time for me to gift wrap it and hand it over on Saturday.  Brilliant service and product.


B Hill

I just wanted to thank you for the extremely prompt delivery of some items that I ordered from Value Aquatics. They were ordered on Sunday evening and delivered by Tuesday morning - what a fantastic service!!  My father and I will be recommending your company to others - thanks again.


M Butler

Thank you very much for your help and patience.


D Layzell

Please accept my apologies for the delay in replying. The header pond and stream arrived safely and in good condition, at about 1 pm on Wednesday. As expected, they are ideal for the application. Many thanks. It was a good idea to send them simply seloptaped together so that the carrier could see what they were, are treat them carefully.


A Plaskett

Just letting you know my order arrived on 3/7. I fitted the liner and underlay today and filled the pond, everything went well the liner being a perfect fit. Thank you for providing such a great service I will definately be ordering from you again and recommending you to my friends.


D Paul

Goods arrived safely just after lunch. Brilliant service and pricing. You deserve to succeed and go from strength to strength.


D Howard

Received the order today thank you very much excellent service. My husband should be fitting it in the next couple of days so fingers crossed it works well.


W Jones

Delivered today, as promised.  Thank you Hope to do business with you again


A Wiggett

I would just like to thank you for the excellent and prompt service I have received from your company re my order.  I am very pleased with the equipment delivered yesterday and will certainly be recommending your company to friends and colleagues. You certainly provide a first class service.Thank you.


M Burnell

I received the sponges ok. My Fish thank you for a speedy service. I found it very very refreshing to be trusted (you sending the 2nd sponge without having had payment for it). I am 70 years old and I grew up in an age when trust was taken for granted. However over the past 30 years or so I have seen the word trust almost become extinct, especially on the net. You can rest assured that any pond/fish products I need from now on I will do my best to buy from you.


R Stewart

Just like to say thanks for your super fast service.


J Ely

I received the replacement yesterday .I would like to congratulate you on such a fantastic service ( I know it was not your fault the pump stopped working!) .Your commitment to me ,your customer is first class and that it worthy of praise. I will in future look to you for other items I may need & I will recommend you to friends & family. Keep up your excellent service.


M Preston

Our water feature was safely delivered on the promised day and is happily bubbling away!, Thank you for your excellent service and equally excellent price.


A Wade

Just thought i would let you know my order arrived today as promised 2 days after I placed my order. I have been impressed with the service you offer and I will have no problem in placing all my future orders with your company.


L McGurty

Thank you Mark, your help / support / patience / and customer service which is much appreciated, I look forward to our renewed waterfall. Until the next time, soon I hope, again thank you so much.



Excellent service - liner and underlay have arrived very promptly, many thanks.


B James

Thanks, also for the efficient service.


A Baldock

Hi Mark, Fantastic service, thank you very much


J Lockley

Only me again mark, Yes arrived about 2 mins ago. Thanks for a fantastic service,saved your site in my favourites, will be using you again. Thanks.


J Lockley

Thankyou for ringing us back so quickly, once my husband got home he took out the condensation tray and said it is fine it fits lovely. If we ever require anything else we know where to come. It was a pleasure doing business. Thanks again


B King

Thank you.  Once again, an excellent and friendly service. Look forward to the pump arriving on Monday. Cheers


A Wigget

Many thanks for the swift and efficient service, goods arrived safe due to the quality packaging.


D Allen

Just to say it was a pleasure dealing with you. From start to finish service was excellent, even though slight problem with delivery you kept immediate uptodate contact. No hesitation in recommending your company. Thankyou


J Lightowler

Thanks Mark, most impressed excellent service and product


I Delamont

I recently purchased a Hozelock Easyclear 2000 Pond Filter from you. Not only was the price below what I could find elsewhere, the service was excellent. I would highly recommend you & can assure you I will be looking to buy from you in the future.


A Webster

Received with thanks. Also a great price too......I will be back


C Goodwin

Thank you very much for your prompt and excellent service.  I received the replacement pump P3500 as promised and it is working fine. I would have no hesitation in ordering from you again and would recommend ValueAquatics to friends and colleagues.


G Dubey

Thank you very much for your assistance with this order. Water Feature arrived today. Brilliant service - will recommend!


A Frankling

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