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Frequently Asked Questions Frequently Asked Questions

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Q. I have just added a filter to my pond about three weeks ago. Most of the water (which was green) was replaced by fresh spring water although some sediment remains on the floor of the pond. Shortly after, a layer of scum and bubbles appeared on the surface of the water. Each time the scum is removed by adding more water from the spring and allowing the pond to overflow, it returns after a day or so. The EasyClear filter foams have been cleaned and the pond water tested for Ph value, Ammonia, Nitrate and Nitrite. The water tests clear on all counts.
This is the first time I have installed a filter unit and I expected that the water would be crystal clear by now so I would appreciate any advice or suggestions you might be able to offer. Otherwise, I am at a loss to think what else I can do.

























Q. Hi. I've recently bought two tortoise and a glass fronted wooden cabinet style vivarium, as part of a private sale. I appreciate this is not the ideal set-up but although they appear to have been OK in this for 12 months or more, I plan to winter them in this until spring, when they will be moved to a correct indoor / outdoor pen. The tortoise are around 4 years old. At present the only heat and light source is a 100W 'red' bulb operated via a thermostat, operating day and night. I'd appreciate your advice in recommending a suitable heat and light source that will offer a greater benefit to the animals - I realise that they have no UVA source or a definite day / night condition. The cabinet is 90cm x 40 x 40. I'm a little confused with the choice of equipment, so any help is valued. Thanks.




Q. Thank you for your previous advice. I have just purchased a tortoise table as you suggested. I currently have a uv tube for lighting and a ceramic heat bulb with a habistat for heat. I want to change this. You have advised the PT2193 all in one lamp. Can I use this without the habistat if using the 125 watt version. You also suggested the glow light holder what size to you advise - 5.5" 8.5" or 10? I don't really understand the difference between uva and uvb light, the bulb you advise is the only one which mentions uvb - does that mean the others don't emit uvb? Is uvb light essential for a tortoise? I have always been under the impression that my uv strip light was a uva light it was purchased from a reptile shop so therefore am worried that my tortoise needs uvb that I have not been supplying it!





Q. Hi, I’m just after some advice firstly. I’ve had a Florida King for about 18 months and he has nearly outgrown his current viv so imp looking for a new set up for him. I have been looking at the viv-exotic vivs but really need some guidance on the size, heating etc. I am after the best for my beloved little guy!
Currently I have an Exo-terra 45x45x45 with a medium desert Exo-terra heat mat, compact Exo-terra canopy with 2x Reptiglo 2.0 bulbs in it, small water bowl, Exo-terra rock background, Exo-terra digital temp and humidity gauges and small Exo-terra hide. Which ill be selling, its all great stuff. How much do you think i should be asking for the lot?
You seem the cheapest that I have found online which is great as I have been using xxxreptiles for the last 18 months.
Any advice on a good setup would be greatly received, I already have a microclimate 600w B2 magic eye day/night thermostat along with tons of aspen bedding and a couple of plants.

Q. I just purchased my Mali today from a girl who has had him for a year. She has kept him in a plastic 90.8 litre tub. He has two basking hide away rocks both I placed on opposite sides of the tub. In the middle he has a flat rock. The lighting he has is a ceramic bulb holder with only a 75 w bulb. He has in the middle a UVB light. I know the bulb as far as the heat needs to be higher. I am going to purchase a 150 w bulb. I don’t know how long to run either of the two. I've got a lot of different material. I am thinking I need the basking light for day and the UVB for 12 hours and turn them both off at night and use a red or moonlight bulb. Can you help me out and what size terrarium should I get? Is what he’s in ok? What size gallon aquarium could he be in? I am having a hard time in my area finding terrariums. I can't put hundreds into it right now. Thanks for your time and I look forward to hearing from you soon.



























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